Shipping policy
Shipping Policy
Last updated: October 4, 2026
Thank you for shopping with Reptile Realm. This Shipping Policy explains how we process and deliver orders placed through our website.
Shipping Destinations
Reptile Realm currently ships to addresses within the United States.
We may expand shipping availability to additional countries or regions in the future.
Shipping Cost
We currently provide Free Standard Shipping for U.S. orders.
There is no minimum purchase requirement for standard U.S. shipping unless otherwise stated at checkout.
Estimated Delivery Time
Our current estimated delivery time for U.S. orders is approximately:
7–15 days
Delivery times are estimates and are not guaranteed.
Actual delivery times may vary due to circumstances including:
- Carrier delays
- Customs or import processing
- Severe weather
- Peak shopping periods
- Incorrect or incomplete shipping information
- Other circumstances outside our reasonable control
Any delivery estimate shown at checkout should be treated as an estimated timeframe rather than a guaranteed delivery date.
Order Processing
Orders begin processing after successful payment confirmation. Processing time can vary by product and fulfillment source.
Once an order has shipped, tracking information will be provided by email or through the order status page when tracking is supplied by the carrier.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has shipped.
Tracking
When carrier tracking is available, tracking information will be provided after shipment.
Please note that tracking updates may take some time to appear after the carrier receives the package.
Delayed or Lost Packages
If your package appears significantly delayed or lost, please contact us at:
Please include your order number so that we can assist with the shipment and, where appropriate, contact the shipping provider.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible and provide:
- Your order number
- Clear photos of the damaged product
- Photos of the outer packaging
- A brief description of the issue
We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy.
Duties and Customs
Any applicable duties, taxes, customs charges, or import-related fees will be handled as disclosed at checkout and under the shipping method used for your order.
If a carrier or authority requests an unexpected payment on delivery, please contact us before paying where reasonably possible so we can review the charge.
Contact Us
If you have any questions about shipping or delivery, please contact:
Reptile Realm
Email: support@myreptilerealm.com